Terms of Service

Welcome to Dragona: Fireborne (the "Game"), a massively multiplayer online role-playing game developed by LivePlex, and operated by IndigoWare. These Terms of Service ("Terms") govern your use of the Game and its associated services, including the website, forums, and any other features or content made available through the Game (collectively, the "Service"). By using the Service, you agree to be bound by these Terms.

You must be at least 13 years old to use the Service. If you are between 13 and 18 years old, you must have permission from your parent or legal guardian to use the Service.

In order to use the Service, you must register for an account. You agree to provide accurate and complete information during the registration process and to keep your account information up-to-date. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

You agree to use the Service only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, the Service by any other user. You must not use the Service to harass, abuse, or harm other users, or to post or transmit any offensive, indecent, or obscene content. You must not use any automated means to access the Service, or to collect or harvest any information from the Service.

The Game and all content and materials made available through the Service are the property of IndigoWare, Eya Soft, JC Planet, OnNet USA, or any of its licensors, and may be protected by copyright, trademark, and other intellectual property laws.

Cash is the Game's virtual currency. It is bought with Steam Wallet or earned in the Game, has no cash value, cannot be exchanged for money or moved between accounts, and is spent in the website Item Mall and the in-game Cash Shop. Everything sold for Cash is cosmetic or a convenience: nothing sold makes a character stronger.

Premium is a 30-day membership for your account, bought with Cash or Steam Wallet. It does not renew automatically: you are never charged again unless you buy it again, and each purchase adds 30 days to any time you have left. While it is active it gives the benefits listed on the Shop page. Benefits may change, but a change never shortens time you already bought. We remind you by in-game mail (and e-mail, if you gave us one) 3 days before it ends.

The Battle Pass premium track is bought once per season, per account, and its rewards are sent by in-game mail.

Refunds: purchases made through Steam follow Steam's refund policy. When Steam refunds a purchase, what it gave is removed from your account: the Cash (down to a zero balance if it was already spent), the Premium days together with the monthly Cash they paid, or the Battle Pass. Items already delivered by in-game mail are not taken back. For a purchase made with Cash, contact support at contact@dragona.online.

Chargebacks: disputing a payment with your bank, card issuer or Steam instead of asking for a refund will get the account blocked while the case is reviewed.

Resets during testing: while the Game is in testing, its database may be reset at any time, with no fixed schedule. Cash balances, Premium and Battle Pass ownership are kept through a reset; characters and their items are not. Cash bought through Steam and spent on items that a reset removes is returned to your balance after the reset.

Nothing in these Terms limits rights you have under the consumer protection law that applies to you.

IndigoWare may terminate your access to the Service at any time and for any reason, including if you violate these Terms or if IndigoWare believes that your use of the Service poses a risk of harm to IndigoWare or any other user. Upon termination, your account will be deactivated and you will no longer be able to access the Service.

The Service is provided "as is" and IndigoWare makes no warranties or representations of any kind, express or implied, regarding the Service or its content. IndigoWare does not guarantee that the Service will be uninterrupted or error-free, or that any defects will be corrected. IndigoWare is not responsible for any damages arising from your use of the Service.

In no event will IndigoWare be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the Service, even if IndigoWare has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages, so the above limitations may not apply to you.

These Terms and your use of the Service will be governed by and construed in accordance with the laws of São Paulo/Brazil, without giving effect to any principles of conflicts of law.

IndigoWare may modify these Terms at any time by posting revised Terms on the Service or by notifying you via email or other means. Your continued use of the Service following any such modifications constitutes your acceptance of the revised Terms.

These Terms constitute the entire agreement between you and IndigoWare regarding the use of the Service. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. Failure by IndigoWare to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. IndigoWare may assign these Terms, in whole or in part, at any time without notice to you. You may not assign these Terms or transfer any rights to use the Service without the prior written consent of IndigoWare.